Refund and Returns Policy

At Nanorev, we strive to provide high-quality cosmetics that meet your expectations. If for any reason you are not satisfied with your purchase, we offer a refund and returns policy. Please read the following guidelines to understand how our policy works:

1. Eligibility for Refund or Return:
   • Only unopened products in their original packaging are eligible for a refund or return.
   • To initiate a refund or return, please contact our customer support within 30 days from the date of delivery.
   • Please provide your order details and a brief explanation of the reason for the refund or return request.
2. Return Shipping and Costs:
   • The customer is responsible for the cost of return shipping.
   • We recommend using a tracked shipping method to ensure the safe and timely return of the item.
   • Once we receive the returned unopened product and verify its condition, we will process the refund.
3. Refund Process:
   • Upon receiving the returned unopened cosmetics and verifying their condition, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed to your original method of payment within 5 working days.
   • Please note that the refund processing time may vary depending on your bank or payment provider.
4. Damaged or Defective Items:
   • In the rare event that you receive a damaged or defective cosmetic item, please contact our customer support immediately.
   • Provide photos and a detailed description of the issue to help us assess the problem.
   • We will work with you to resolve the issue promptly by offering a replacement, exchange, or refund.
5. Contact Us:
   • If you have any questions or need further assistance regarding our refund and returns policy, please reach out to our customer support team at info@nanorev.co.uk